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eTraffic

Cloud Sites | WC2 | Online
Cloud SitesAt approximately 9:35 AM CT, the XDS Cloud Operations team identified a network traffic issue within WC2 of our DFW Data Center that is affecting multiple clusters (SSL, PHP, etc.). Currently, customer sites may be down or experiencing latency connectivity. Our Operations team is actively working to resolve the issue.

As of 10:00AM CT, our Engineers continue working on this issue. We thank you for your patience.

As of 10:20AM CT, our Engineers continue working on this issue. We thank you for your patience.

As of 10:25AM CT, our Engineers were able to make configuration changes in order to mitigate the effects of the issue. At this time, WC2 within our DFW datacenter is back to normal functionality. Previously affected sites should be back to normal. We greatly apologize for this inconvenience.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat via your control panel.
Posted by gina on Friday, January 27 @ 14:22:54 CST (2 reads)
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Cloud Sites | Control Panel | Online
Cloud SitesAt approximately 6:25 PM CST, XDS Cloud Engineers identified an issue with our Control Panel. We are currently experiencing intermittent accessibility and some functionality may be degraded. Our Engineers are diligently working on the issue.

Update: As of about 7:05 PM CST, Cloud Engineers have restored full functionality to the Control Panel.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat via your control panel.
Posted by gina on Friday, January 27 @ 14:20:46 CST (2 reads)
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Cloud Sites | PHP Clusters in WC2.DFW2 | Online
Cloud SitesAt approximately 1:45 PM CT, XDS Cloud engineers have identified an issue with PHP clusters in DFW wc2. Customer websites that reside on these particular clusters may experience intermittent timeouts, no suitable node errors, and/or longer load times. Our engineers continue working towards a resolution.

At approximately 2:10 OM CT, our XDS Cloud engineers were able to resolve the issue. Functionality has returned; however, if you continue to experience issues, please dont hesitate to contact your support team!

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat via your control panel.
Posted by gina on Friday, January 27 @ 14:19:01 CST (2 reads)
(Read More... | Score: 0)

Cloud Sites | ORD Datacenter | MySQL Issues | Degraded
Cloud SitesAt the close of our SAT to ORD migration at approximately 6:00AM CT on 1/15, our engineers identified an issue with synchronization of data for some (not all) MySQL databases. Please note that our Engineers are currently working on re-synchronization and replication of this data as quickly as possible.

Some customers may experience one or more of these symptoms:

• MySQL data that is not fully synchronized (appears to be older data)

• Missing Table/s

*[Update 1/15 - Today]* Our Cloud Sites Engineers continue to work on the above mentioned database issues. Our XDS Cloud Engineers continue working through the DB replication issues. The Engineers are proactively targeting and resolving DB issues in our ORD Data Center.

Support is here to assist you if you are unsure of your DB issues. Feel free to reach out to Support via chat, ticket, or phone call.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat via your control panel.
Posted by gina on Thursday, January 26 @ 11:02:16 CST (3 reads)
(Read More... | Score: 0)

Cloud Servers | Priority Maintenance | DFW | Wednesday, February 1st, 2012 from
Cloud ServersOn Wednesday, February 1st, 2012 from 10:00 PM – 12:00 AM CST, The XDS Cloud will conduct a priority maintenance on our Cloud Servers infrastructure. We do not anticipate any impact to services including Cloud Servers, the Cloud Servers Control Panel and the Cloud Servers API.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat via your control panel.
Posted by gina on Thursday, January 26 @ 10:57:49 CST (2 reads)
(comments? | Score: 0)

171 Posts (35 Pages, 5 Each)
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